Returns & Exchanges
At Hourglass Cosmetics, we are committed to providing you with high-performance luxury products; if you are not completely satisfied, we offer free returns on all orders within 30 days of purchase.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
After submitting your request, a prepaid UPS shipping label will be generated for you to print at home and attach to your return package.
Pack Your Products
Safely place the unused or gently used products in their original packaging and ensure the box is securely sealed for transit.
Drop Off and Refund
Drop your package at any authorized UPS location; once received at our warehouse, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing